FAQ
Welcome to the MOONMONT FAQ page. Here you'll find answers to common questions about our timepieces, orders, shipping, payments and customer support.
1. Are your Rolex watches authentic?
Yes. Our Rolex watches are original, authentic Rolex timepieces. We do not intend to offer replicas or counterfeit products. Please contact us if you require further information about a specific timepiece.
2. Are you an official Rolex authorized dealer?
MOONMONT is an independent online watch retailer. We are not affiliated with or endorsed by Rolex unless explicitly stated otherwise.
3. How can I place an order?
You can place an order directly through our online store. Browse our collection, select your preferred timepiece, add it to your cart and follow the checkout instructions to complete your purchase.
4. What payment methods do you accept?
Available payment methods are displayed at checkout. You can select from the payment options offered for your order.
5. Do you offer international shipping?
Shipping availability depends on the destination. Please review the shipping information available at checkout or contact our support team to confirm whether delivery is available to your location.
6. How long does delivery take?
Estimated delivery times may vary depending on your destination, shipping method and order circumstances. Please refer to the delivery estimate provided for your order.
7. Can I track my order?
If tracking is available for your shipment, the relevant tracking information will be provided after dispatch. For assistance with your order status, please contact our support team.
8. Can I cancel or change my order?
Please contact us as soon as possible if you need to cancel or change an order. Whether a change or cancellation is possible depends on the order's processing and dispatch status and our applicable policies.
9. What is your return policy?
Returns are subject to our published Return and Refund Policy and applicable consumer protection laws. Please review the policy before placing an order or contact us if you need clarification.
10. What should I do if my order arrives damaged or incorrect?
Please contact our support team as soon as possible with your order number and relevant photographs, if applicable. We will review the information and assist you in accordance with our applicable policies and consumer rights obligations.
11. How can I contact MOONMONT?
You can contact our customer support team by email. Please include your order number, if applicable, so we can assist you more efficiently.
Email: kavindaimasha3@gmail.com
Business address: 2 Wallace Street, Victoria 3079, Australia
12. Where can I find more information about your store policies?
You can review our Shipping Policy, Return and Refund Policy, Privacy Policy and Terms of Service through the relevant links on our website.
MOONMONT — A Higher Standard in Time.