Shipping policy

Last updated: September 29, 2026

At MOONMONT, we aim to provide a smooth and reliable shipping experience for every customer. We offer shipping within Australia and worldwide, with estimated delivery times depending on the destination.

1. Shipping Destinations

We offer shipping to customers in Australia and internationally. Worldwide shipping availability may vary depending on the destination and applicable shipping restrictions.

2. Shipping & Delivery Times

Our estimated delivery times are as follows:

  • Within Australia: 1–3 business days.

  • Worldwide (International): 3–15 business days.

These are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on the destination, customs clearance, courier operations, public holidays and other unforeseen circumstances.

3. Order Processing

Orders are subject to payment verification and processing before dispatch. Processing times may vary depending on order volume, product availability and verification requirements.

You will receive relevant order updates as your purchase progresses.

4. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase. Shipping costs may vary depending on your delivery destination and the shipping options available.

5. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched. You can use the tracking details to follow your shipment.

Please allow some time for tracking information to become available after dispatch.

6. Delayed or Lost Shipments

Although we aim to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our control, including courier disruptions, customs inspections, severe weather and public holidays.

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will assist you in checking the shipment status.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. Address changes may not be possible once an order has been processed or dispatched.

8. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect item, please contact our customer support team as soon as possible. Include your order number and photographs of the issue, where applicable.

We will review your case and assist in accordance with our applicable policies and consumer protection laws.

9. Contact Us

If you have any questions about shipping or delivery, please contact us using the details below.

Store: MOONMONT
Email: kavindaimasha3@gmail.com
Business Address: 2 Wallace Street, Victoria 3079, Australia
Live Chat: Available through our website.

We appreciate your trust in MOONMONT and thank you for shopping with us.

MOONMONT — A Higher Standard in Time.